I worked for years for a company that provided websites and technical supports for photo labs and their customers so you could place orders online. Working that job I saw a lot of bizarre things and was yelled at a lot. Nothing really phased me towards the end. So when a customer asked to be bumped to a supervisor, I took the chat. This particular product took nearly 2 weeks to make, as it was pretty much hand woven (or so they claimed) and then you had to add whatever (cheap) shipping the customer chose. So understandably as it was